Our Repair Policy/Fine Print:


  • ***Updated COVID-19 policy: We ask that you wear a mask when entering our shop at this time. Thank you for understanding.
     

  • We are open by appointment during the times listed in our scheduling app located off the home page. We are not open to walk-in traffic.
     

  • We accept drop-offs and consultations on Tuesdays, Thursdays, and Saturdays. Wednesdays and Fridays are days where we are closed to the public and focused on complex restorations/repairs.
     

  • Please call in advance to schedule for pickups. We are often performing complex restorations on the days we are closed to the public, and may not answer the door or phone unless we are able to.
     

  • We require that you bring your claim check when picking up your instrument.
     

  • Our work is backed by a 60 day warranty from the time of completion. This includes setups, as humidity/temperature changes can affect your instrument.
     

  • We only provide final labor estimates in person. Exceptions are made for instruments shipped to our location.
     

  • All labor estimates are final and cannot be discounted/negotiated after the work is completed. Any discounts will only be provided at our discretion, and are usually only offered when multiple repairs are being performed simultaneously.
     

  • We require that you leave your instrument with us to be worked on so it can be entered into our queue. No repairs are performed while the client is in the shop or while you wait, and all instruments must be entered into our queue in the order they are received. If you do wish to leave your instrument with us at a later date, it will be entered at the queue at that time.
     

  • If you need your instrument quickly, we can discuss a rush charge. This does not 'skip the line', it pays for one of us to stay after-hours and work on your instrument. We only offer a rush service when we are able to schedule it. The minimum fee is $100 additional to the bill per instrument rushed. Some repairs do not qualify for rush services.
     

  • We only perform restrings of instruments as part of a general setup for the instrument.
     

  • Our turnaround time is typically 1-2 weeks for basic repairs, and 2-4 weeks+ for more complex repairs. Our small two-person shop focuses on quality and attention to detail over quick turnaround, but we do our best to adhere to the turnaround time offered at drop-off. We often have 50-60+ guitars in our shop at one time, and we devote as much detail as possible to each one.
     

  • For jobs estimated at $200 and above, a 50% down payment is required at drop-off. Material costs may be paid for up front as well (Pickups, Bridges, Tailpieces, etc.)

  • Any instrument left in the shop for longer than 7 days beyond the date of completion will incur a $100 per week storage fee. We will notify you over phone and email before incurring this charge. We are a small shop and do not have room for long-term storage. We do not want to charge people for this 'service', but also hope to have timely pickup.
     

  • Any instrument left in the shop for 30 days past the date of completion will become the property of Patt's Guitar Repair and Instrument Conservation, LLC. We will communicate this to you over the course of a month with written notice and voice mail.

--

Now with all the fine print out of the way...

We, Elizabeth Patt and Paris Patt, look forward to welcoming you to our workshop. We are guitar restoration and instrument conservation specialists who have experience in both the guitar world, and the art and sculpture restoration world. We enjoy working on the ultra-sentimental and the ultra-valuable with equal attention to detail and enjoyment. If you enjoy supporting craftspeople and local business, you've found the right spot. We like working on everything -- simple repairs, complex restorations -- and would love to talk to you about your next project or repair.

-Paris & Elizabeth Patt